Impact of Perceived Generational Conflict on Workplace Stress with Moderating Role of Social Support in Educational Institutions: A Case of Twin Cities

Abstract

In today’s diverse workplace, multiple generations often work side by side that can
sometimes lead to perceived conflicts between younger employees particularly Generation
Z and their older colleagues. This study explores how these generational conflicts are
perceived by Generation Z employees by focusing on their impact on stress levels in the
workplace. Additionally, it examines whether social support from peers and supervisors
can help to reduce this stress. To analyze these relationships, data was gathered from
Generation Z employees working under older generations at various universities in the
Islamabad and Rawalpindi regions. The study employed Partial Least Squares Structural
Equation Modeling (PLS-SEM) using the SMART PLS software to test the proposed
hypotheses. The results revealed a significant but moderate positive link between perceived
generational conflict and increased workplace stress among Generation Z employees.
However, the presence of social support was found to play a crucial role in moderating this
effect. This research contributes to existing literature by emphasizing the value of social
support in easing workplace stress caused by intergenerational conflicts. These findings
suggest that fostering a supportive work environment can help organizations to mitigate
stress and enhance overall performance for their younger workforce.