Impact of high performance work systems on employee turnover intention: a mediating role of burnout of Banking Sector of Pakistan

Abstract

Employee turnover is a significant concern for organizations, particularly in the dynamic landscape of the
banking sector in Pakistan. This study investigates the impact of high performance work system on turnover
intention, with a focus on the mediating role of burnout. A quantitative approach in the study is used. Based on
the available literature on the variables which are specified in the proposed theoretical model, four research
hypotheses are developed. A sample of 300 employees from various banks in Pakistan participated in the study.
Convenience sampling technique was used for data collection. Reliability analysis was conducted before
proceeding to a detailed analysis of the study. SEM multivariate data analysis technique was used. The analysis
revealed significant associations between the study variabes including high performance work systems, burnout
and turnover intention of employees. The findings underscore the importance of high performance work system
that prioritize employee well-being and address factors contributing to burnout. By understanding and addressing
these dynamics, organizations in the banking sector of Pakistan can develop targeted interventions to enhance
employee retention and organizational effectiveness.